With e-mail, administrative staff now have greater reach and influence than ever before. It’s important for them to feel comfortable with their skills. We’ll help them create a style that is reader-friendly and build templates that fit any writing task.

This confidence-building seminar trains administrative and support personnel to write and edit more effectively. Participants revise sample documents and receive guidelines for generating content and structuring various types of writing, including short memos, e-mail messages, and customer response letters.

The two days of training feature group exercises followed by individual conferences with all participants.

Seminar Topics

• Gaining confidence in writing clearly

• Defining the purpose and picturing the reader

• Selecting appropriate tone

• Organizing memos, e-mail messages, letters, and short instructions

• Choosing openings and closings that gain attention and action

• Editing for conciseness

• Proofreading for correct grammar and punctuation

• Using references efficiently

• Exploring electronic etiquette