The Challenge: More demands for people to work productively with others having different backgrounds, goals, and areas of expertise; to remain composed in difficult, stressful situations; and to add value in producing collaborative solutions.

The Solution: Proven, flexible, state-of-the-art tools and techniques applied to your unique situation through dynamic, interactive seminars.

To learn more about our seminars, click on the category links above or contact us here.

Influencing Without Authority
Our Influencing Process provides a roadmap for the influential communicator. Carrying out the Influencing Process requires skills that include building collaborative solutions and communicating persuasively.

Interpersonal Communication Skills
Focuses on the skills necessary to achieve mutual understanding with customers, managers, and team members.

Building Communication Skills Using the Myers-Briggs Type Indicator®
Promotes employees' understanding of their own styles for gathering information and making decisions.

Communication Success Strategies for Women
Explores male and female communication strategies.

Customer Service: One Step Above
Explores ways to provide noteworthy customer service without spending additional time or money. Addresses recovery from difficult situations.

Communicating Globally
Helps employees better understand the cultural values of colleagues and customers from other cultures.

Managing Effective Meetings
Focuses on purpose, agenda, expected outcomes, decision-making, and efficient use of time.

Turning Conflict Into Collaborative Solutions
Focuses on five modes for handling conflict. Provides strategies for collaboration.

Telephone Techniques
Promotes positive company image through professional telephone etiquette.

VirtualTeamWorks™
Delivers high-performance team training through the same virtual environment in which teams work every day. Eliminates expensive, time-consuming travel.

Building Team Performance
Focuses on turning communication and work style differences from obstacles to opportunities.  Emphasizes using the team’s diverse experiences to develop solutions that surpass what any individual could achieve.

Cross-Functional Team Leadership
Enables participants to develop collaborative solutions that meet the critical, and often, conflicting objectives of diverse functional groups on the team.