With the competition for customers and clients, you want to be viewed as a solutions partner instead of a commodity seller. The goal is to provide service that turns your customers into loyal advocates for your products and services.
Participants in this one-day seminar identify opportunities to provide noteworthy service to internal and external customers without spending a lot of time or money. Seminar content focuses on face-to-face and telephone customer service skills.
In addition, participants learn ways to strengthen their relationships with customers by using effective listening, speaking, and nonverbal skills. A video shown during the seminar explores the needs of multicultural customers.
Seminar Topics
