All involved employees become writers during a “near miss,” an out-of-specification, or a failure. It’s not enough to analyze the problem, identify the root cause, and take appropriate actions—written documentation is also a key requirement. Learn what the auditors expect with the written documentation and how your documents can prevent future failures from occurring.

This two-day seminar trains investigators to write out-of-specification and nonconformance reports that demonstrate a thorough investigation has been performed. This process helps writers identify the needs of the readers and clarify the appropriate content and structure for each section of the investigation report.

During the individual conferences all participants meet with a consultant to review samples of their investigation reports. This review allows the participants to evaluate and refine their own reports.

Seminar Topics

• Comparing samples of investigation reports

• Identifying the needs of readers of investigation reports

• Determining appropriate content

• Anticipating and answering auditors' questions

• Presenting investigation steps clearly and concisely

• Documenting the root cause in a credible manner

• Writing clear, complete corrective actions

• Using formatting techniques to increase readability

• Editing reports for clarity, conciseness, and correctness