Investigators often discover that tragic events occur when procedural steps are unclear. Prevent those missteps and errors by learning verbal and visual techniques for documenting a step-by-step process.

This one-day seminar focuses on the specific task of writing clear, consistent, and verifiable procedures. Through interactive exercises, participants gain skill in selecting appropriate content for each section of the procedure.

This seminar includes extensive tailoring from procedure samples supplied by the client. In addition, in the afternoon participants meet individually with a consultant to review their procedures and to discuss specific concerns.

Seminar Topics

• Clarifying purpose

• Analyzing user needs

• Writing clearly and correctly

• Choosing specific, unambiguous words

• Checking for completeness

• Avoiding misinterpretation

• Using a consistent structure

• Formatting for user ease

• Adding verifiable measurements